Watch tower score

@vishalsheth

You might see different Watchtower scores on different devices if their security settings are different. For example, if you have Face ID or Touch ID available on your iOS device but not turned on, that score could be lower than your Android device where fingerprint unlock is turned on.

Have a look through the Security tab of Settings on each device to see how they're set up and make sure you turn on biometric unlock if it's available:

• Use Face ID to unlock 1Password on your iPhone or iPad Pro
• Use Touch ID to unlock 1Password on your iPhone or iPad
• Use your fingerprint, face, or eyes to unlock 1Password on your Android device

If the settings are the same on both but the Watchtower score is still different, let me know. :)

— Grey

Hi @vishalsheth, thanks for following up with us and sharing this feedback.

As Grey noted, the Watchtower score takes into account a number of factors that may differ between devices. There are numerous factors involved, including the following:

• Having different accounts added to each device.
• Using different collections on different devices. The Watchtower score is calculated based on the account or collection that you’re currently viewing.
• Having different security settings enabled on each device (for example, if automatic updates for 1Password are turned off on a device then it will affect the score on that device but not other devices).

While strong passwords are an important part of security, Watchtower takes into account other factors that can impact the security of 1Password as well.

Are you trying to say that face id is more secure than fingerprint?

It sounds like Grey was indicating there may be a discrepancy in score if one device was using biometric unlock and not the other, not that one form of biometrics is more or less secure.

I’ve updated so many of my passwords and details which make it more secure but the score is still the same. What’s the logic there?

If you have a large number of items, updating a handful may not make a significant change in your score. As you noted updating numerous items, and that you've seen scores rise and fall across devices, it may be helpful to check a diagnostics report to see if there's anything that sticks out.

I'd like to ask you to create some diagnostics reports, one from Android and iOS device:

• Sending Diagnostics Reports (iOS)
• Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/137369/watch-tower-score1.
• Your forum username: vishalsheth

Let us know when you've had the chance to send those in and we'll make sure they get to the right place. Thanks again!

Hi @vishalsheth, thanks for your message.

Apologies if I misunderstood, did you previously send in some diagnostics or other information about your Mac, Android and iOS devices?

Thanks @vishalsheth, did you receive a message code when you sent that in? It would look something like [#ABC-12345-678]. I can't seem to locate the diagnostics. My apologies for the trouble here, and thanks again.

@vishalsheth, I've located that email and I've followed up with you there. Thanks for your help investigating this behavior!