1Password 8 not accepting password. 1Password 7 OK

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BobH
BobH
Community Member
in Mac

I have just upgraded from MacBook Pro to Mac mini Pro. (Apple M2 Pro)
1Password 7 was OK on the new computer, but then crashed. Reloaded - OK
1Password 8 won't even take the password - It just says try again.

1Password Version: 7.9.9
Extension Version: Not Provided
OS Version: MacOS 13.2
Browser:_ Not Provided

Comments

  • ag_tommy
    ag_tommy
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    @BobH

    You describe old and new computer. Did you restore via Time Machine or other backup method to the newer device?

  • BobH
    BobH
    Community Member
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    Thanks @ag_tommy . My intention was to only transfer data, not applications from Time Machine backups.
    I downloaded V7 from the App Store and V8 from the box that said "Version 8 is now available - Click here...."

  • ag_tommy
    ag_tommy
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    @BobH

    I thinking that most likely something happened to the database. I'd like to ask you to create a diagnostics report from your device. I feel fairly certain it's a database issue that we need to reset but let's not go tinkering under the hood without a sound troubleshooting report to guide us.

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: BobH

    • A link to this thread: https://1password.community/discussion/137522/1password-8-not-accepting-password-1password-7-ok

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • BobH
    BobH
    Community Member
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    I tried that, but failed at the "Send Diagnostics" <4> stage. Advanced only has Menu Items (Copy UUID) and Copy JSON; Integrations (Enable Spotlight and 3rd part app integrations); Sorting and Local Vaults. None are ticked.

  • ag_tommy
    ag_tommy
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    @BobH

    This would be from within 1Password 8. The advanced tab. Here's a screenshot that may help. It sounds as if you might have been in the menu bar at the top of the screen while using 1Password 7.

  • BobH
    BobH
    Community Member
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    Did that thanks.

    [#CVG-14665-198]

  • ag_tommy
    ag_tommy
    edited February 2023
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    @BobH

    Check your inbox. :)

    ref: CVG-14665-198

  • BobH
    BobH
    Community Member
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    Installing 8 removed 7 which is a pain - I could get into 7 🥺

  • BobH
    BobH
    Community Member
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    [#CVG-14665-198]
    1Password 8 is now working well - Many Thanks, @ag_tommy . All done so quickly, too!

    Regards
    Bob

  • Dave_1P
    Dave_1P
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    @BobH

    I'm happy to see that Tommy was able to help. 🙂

    -Dave

This discussion has been closed.