Can’t use 1passw8

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Saxme
Saxme
Community Member
in iOS

[#FYQ-86157-456] I had 1pw7 on old iphone 8 and had to install 1pw8 on my new phone. Now my main password for 1pw is not accepted. Also after trying I get an empty screen with only the logo, no login options. I can’t login to my online account either since it wants a secret key.
Pleas help I am panicking here. I need my data and account back! I pay for the app!
Walter

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  • ag_tommy
    ag_tommy
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    @Saxme

    I see you've emailed us. Someone from the team will be with you as soon as possible.

    ref: FYQ-86157-456

  • Saxme
    Saxme
    Community Member
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    Problem is solved with the help of one of my collegues. Best regards Walter

  • ag_tommy
    ag_tommy
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    Sounds good @Saxme Let us know if you have any questions.

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