Safari/Chrome Extension not autofilling updated password

Hi,

After updating a username or password of a Login Item in 1Password for Mac v 3.8.2 (trial version), the browser extension continues to autofill the previous username or password.

Any advice?

Thanks,

Comments

  • khad
    khad
    1Password Alumni
    Welcome to the forums, jmann! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I want to make sure we are troubleshooting the right issue. Can you tell me if a new Login created in the extension shows up in the main application? I'm guessing not, but I want to be sure that the issue is not just unidirectional (app -> browser) but rather that the app and extension are simply not in sync with each other (a much simpler issue to troubleshoot).

    The first thing I would suggest either way is to restart 1Password's Helper. Select Help > Troubleshooting > Restart Helper from the menu bar in the main 1Password application.

    Does that help?

    Try restarting your Mac. Does the issue persist after a restart of your Mac?

    If so, is it once again resolved by restarting the Helper?

    We'll get this resolved pretty easily once we have some more details.

    Cheers,
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