App crashes
App sometimes crashes immediately after opening. v8.9.7
Comments
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I just installed on iPad (iOS 16.3) and getting the same issue.
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@j_m and @OpinionatedChas
Did you visit the Watchtower section? If so, this is a known issue we're working to resolve. A reinstallation will sort things. Please do not use the Watchtower section until the next update. That should keep the crash from happening again. The crash is specific to the iPad.
- Be 100% certain all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and you know your password before reinstallation.
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This happens on my iPhone 14, not iPad.
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I'm not aware of any outstanding crashers on the Phone. Can you to create a diagnostics report from your device and send it over? If you're looking to reinstall please take the report prior to the crash. Thank you. If a reinstall does clear the problem please also include that in your submission.
Be 100% certain all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and you know your password before reinstalling.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
OpinionatedChas A link to this thread:
https://1password.community/discussion/137860/app-crashesPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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Ok many thanks, will do.
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It’s only been happening since upgrading to 16.3
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I was able to locate your report. We'll get back to you as soon as possible.
ref: SQL-83995-777
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That does it for me. Thank you.
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You're welcome.
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