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Attempt to sign up with a promo link ends up with a full price to be charged after trial period

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usernamenew
usernamenew
Community Member
in Memberships

Hi, I'm trying to sign up with a promo link that promises a 50% discount for a family membership plan for a first year.
Even the first registration form at 1password.com has a text block that says "Enjoy 50% discount ...", which makes me believe that a promo code is valid.
However, when I confirm my email and fill in my credit card details, I see an info that a full price is going to be charged after the trial period is over.
Is this just a glitch and I will in fact get a discount, or will I be charged the full price?

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  • ag_tommy
    ag_tommy
    Options

    @usernamenew

    To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to support+billing@1password.com and include a brief description of the trouble you're having or the question you have.

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