1 Password on iPad disconnected from internet, how do I reconnect?

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emerson7
emerson7
Community Member
in iOS

1 Password on iPad disconnected from the internet, how do I reconnect? I changed my log in PW on Desktop for 1 Password as a security measure now I can not sync with my iPad.

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Referrer: forum-search:iPad off line with 1 Password?

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  • ag_tommy
    ag_tommy
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    @emerson7

    Tell me more about your description. Are you prompted for the new password after unlocking with the previous password? Are both devices using the same method to sync?

  • emerson7
    emerson7
    Community Member
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    I have 1 Password on my Desktop and on my iPad. 1 Password opens fine on both the Desktop and iPad. 1 Password will log onto websites on my Desktop but not on my iPad. I have checked that the User Name & PW on the sites I am trying on the iPad are exactly the same but on the iPad I get "! Please enter your password" even though the exact PW is visible on the iPad. Does the ! mean something?

  • ag_tommy
    ag_tommy
    edited March 2023
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    @emerson7

    It could be a problem with the site. Is it one you can share here? If not, please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Which version of 1Password are you using on the iPad? Are you using password autofill or 1Password for Safari?

  • emerson7
    emerson7
    Community Member
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    There was a problem with that 1 site I tried others that worked, so I deleted the 1 and do not use their app anymore. Thanks for the help.

  • ag_tommy
    ag_tommy
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    Gotcha, if you need us we'll be here to help. You're most welcome.

This discussion has been closed.