"Import" option is greyed out when I click File in the menu bar

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System
System
in Mac
This discussion was created from comments split from: Import Passwords button does nothing.

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  • pmp
    pmp
    Community Member
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    Hi, I am having the same issue with 1Password 8 on MacOS (Venture 13.2.1). Pressing the button which appeared when I first installed the app did nothing, and the "Import" option is greyed out when I click File in the menu bar.

  • Dave_1P
    Dave_1P
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    Hello @pmp! 👋

    I'm sorry that you're having trouble importing your items into 1Password. Can you confirm that you've already added your 1Password account to the app and that the app is unlocked when you try to import your items?

    Can you also tell me where you're importing your items from? If it's from another password manager then which one?

    -Dave

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