Chrome Extension seems broken
Hello,
I am on a Dell XPS 13 running Windows 11. I use Chrome as my browser and have the 1password chrome extension (v2.9) installed. I noticed that the autofill wasn't working. It wouldn't suggest new passwords, autofill old ones, etc. even though I had it turned on:
I wasn't using the most recent version of Chrome, so I updated Chrome and relaunched my browser. That solved the autofill issue, but now the chrome extension is just appearing as blank boxes, both in the autofill on other websites
And in the 1password that pops up in chrome extension itself:
Also the icon doesn't appear where it normally does at the top of the screen. Instead there is a blank space:
I checked for updates to the 1password extension but I don't see anything. Is this a known issue? Does anyone know how to resolve it?
Thank you!
Jason
1Password Version: Not Provided
Extension Version: 2.9
OS Version: Not Provided
Browser:_ Not Provided
Comments
-
Hey @Jason135432314322,
I'm sorry for the trouble you are having with 1Password in your browser. This is definitely not the expected behaviour or something that I'm familiar with. Can you start with the steps below:
- Right click where the 1Password icon would show in your browser toolbar and choose 'Settings' (if possible)
- Disable the setting that says 'Integrate with 1Password app'
- Give your computer a restart and test to see if things work as expected.
- If you do not have the 1Password desktop app installed leave the integration setting disabled.
Let me know how this goes!
0 -
Hello!
Very sorry for the inconvenience, but it seems like my issue has fixed itself. Not sure exactly what happened, but I noticed that I got a notification on my 1password Chrome extension saying that it had updated to v2.10, so perhaps that solved the problem. Thank you for your suggestions though!
Best,
Jason0 -
On behalf of Steph, you're welcome. Let us know if we can assist you further.
0
