Free Family account is not accessible up in Chrome browser extension

Options
mcbaggert
mcbaggert
Community Member
edited May 2023 in 1Password in the Browser

I am a business user that has created a linked Family Account. I am able to view the family account on the Mac OS app, and the Android mobile app but not the Chrome browser extension.

I followed the steps in this help article: https://support.1password.com/add-account/#add-another-account-to-the-1password-browser-extension

But this does not work. When I click the browser toolbar and access Settings>Accounts and Vaults, the Family account is not linked. When I click "sign in to another account" it opens the Mac OS app where the family accounts ARE linked and it tells me the family account is already linked.

I can see the family account fine on the Mac OS and Android apps however, just not the browser extension

1Password Version: Not Provided
Extension Version: 1Password in the browser 2.10.0
OS Version: Not Provided
Browser:_ Chrome

Comments

  • steph.giles
    steph.giles
    Options

    Hey @mcbaggert,

    I'm sorry for the delay in getting back to you.

    Can you see if you are able to add that additional account with the steps below:

    1. Right click the 1Password icon in your browser toolbar and choose 'Settings'
    2. Disable 'Integrate with 1Password app'
    3. Scroll down to the 'Accounts & Vaults' section and try to add the account.
    4. Re enable the integration setting.

    Let me know how you get on!

This discussion has been closed.