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Account is frozen

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bamafan3737
bamafan3737
Community Member
in Memberships

My account is frozen as of today. My subscription renewed on 3/21/23 and shows active in my apple subscription page. I assume because of timing this is related to the update yesterday? Surprised not to see anyone else reporting this. It's frozen on all my devices (IOS and Windows).

1Password Version: 8.10.6
Extension Version: Not Provided
OS Version: windows 10 / IOS 16.4.1
Browser:_ chrome

Comments

  • Laura_1P
    Laura_1P
    edited May 2023
    Options

    Hi there! Sometimes it takes a little bit for the subscription to kick in...can you sign in and out of 1Password and try again?

    If you're still having trouble, send us en email at support+forum@1password.com and we'll have someone reach out and get things up and running again. :)

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