1Password Safari extension keeps switching desktops automatically

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tarekskr
tarekskr
Community Member
edited April 2023 in 1Password in the Browser

While working on an entirely different application on one desktop, the 1Password Safari extension would all of a sudden switch desktops to bring Safari in focus. The issue completely disappears if I disable the 1Password Safari extension from Settings. A complete restart of my machine does not help at all.

Please advise on how to solve this really annoying problem.

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: 2.9.0
OS Version: macOS Ventura 13.3 (22E252)
Browser:_ Safari Version 16.4 (18615.1.26.11.22)

Comments

  • ag_tommy
    ag_tommy
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    @tarekskr

    Before beginning please update 1Password to 8.10.4. If that fails to provide relief you might try the following too.

    1Password 8 app:
    1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser

    1Password for Safari or other browser:
    2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
    2 a. Sign out of any accounts you are signed into in the Safari browser. It will be at the bottom of the settings page mentioned in step 2.
    3. Quit the browser completely! A full quit, not a close or minimize to the dock.

    1Password 8 app:
    4. Quit 1Password. Look in the menu bar and locate our helper right-click on it and select Quit.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    7. Open your browser.

    1Password for Safari or other browser:
    8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.
    9 . There should be no need to sign into any accounts within the browser. The interconnection between 1Password and 1Password in the browser should be all that is needed.

  • tarekskr
    tarekskr
    Community Member
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    Thank you. I'll try these one by one and see if any step provides a fix.

  • Joy_1P
    Joy_1P
    1Password Alumni
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    @tarekskr please do try the steps and if you continue to encounter the issue, please let us know!

  • tarekskr
    tarekskr
    Community Member
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    The above did not resolve the issue. Did a full restart of my machine as well.

  • steph.giles
    steph.giles
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    Hey @tarekskr,

    I'm sorry for the ongoing trouble. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • tarekskr
    tarekskr
    Community Member
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    Thank you so much @steph.giles , I just sent over all the requested logs and diagnostics. The issue above had occurred right before I saved these.

  • steph.giles
    steph.giles
    edited May 2023
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    Thanks @tarekskr, I hope our team can get things back on track for you.

This discussion has been closed.