When I click the 1 password icon, I get a blank white unlock square. Win 11 Chrome

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philforsey
philforsey
Community Member
edited May 2023 in 1Password in the Browser

When I click the 1 password icon to fill in a password, all I get is a blank white square, no way to unlock the app. Any Ideas?

1 Password 8
Windows 11
1Password in the browser 2.10.0
Chrome Version 113.0.5672.127 (Official Build) (64-bit)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:blank white unlock screen

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni
    Options

    Hey @philforsey, it sounds like the extension is unable to connect with the 1Password app in order to unlock as expected. Could you try the following to reset the connection between the extension and app?

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Fully quit the browser.
    4. Open the 1Password app.
    5. In the app, click '1Password' in the top left corner and select ‘Settings’.
    6. Ensure the following settings are turned on:
      • Under the General section ensure 'Keep 1Password in the menu bar' is checked.
      • Under the Browser section ensure 'Connect with 1Password in the browser' is checked.
    7. Fully quit the 1Password app and re-launch your browser.
    8. Right-click the 1Password icon in your browser toolbar and choose Settings.
    9. Under General, re-enable "Integrate with 1Password app".
    10. Test things out with the extension.

    If that doesn't help, then I'd like to ask a few questions:

    • Do you have any other extensions installed in your browser?
    • Do you use an anti-virus or anti-malware program on your computer?
    • Do you use a proxy or VPN?

    Let us know how things go. We hope to hear from you again soon.

This discussion has been closed.