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Safari extension is red badged and not able to connect to DB

craigatssi
craigatssi
Community Member
edited February 2013 in 1Password 3 – 7 for Mac

Hi All,

I am running OS X 10.7.5, 1Password.app 3.8.20 (build 31499) and Safari extension 3.9.9. I had begun to have issues adding logins from the extension and had had a red badge on the extension icon for some time. After reading the advice on the forum, I updated both the app and extension (no beta's) to the latest versions.

Now, I am unable to get the extension to connect to the DB. The DB is in it's default location not on dropbox. I am able to open the DB from the app fine.

I have cleared the cache and restarted the helper several times. Deleted and reinstalled the extension several times as well. Restarted the computer a number of times and repaired permissions. Even did a safe boot just for good measure and the issue persists.

Any advice on where to go from here?

Thank you in advance.

Comments

  • khad
    khad
    1Password Alumni

    To help us track down the issue more quickly, could you please send us a Diagnostics Report?

    In 1Password 3.8, just select Help > Troubleshooting > Diagnostics Report from the menu bar.

    If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:

    http://discussions.agilebits.com/discussion/12057/create-a-diagnostics-report-to-help-agilebits-help-you/

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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