where do I input key for salesforce one time password

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leeturek
leeturek
Community Member
edited June 2023 in 1Password in the Browser

where do I input key for one time password in salesforce

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  • steph.giles
    steph.giles
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    Hey @leeturek,

    Have you set up your one time passcode within Salesforce using 1Password?

    What happens when you try to sign in to Salesforce, does it request your OTP? Does 1Password offer to fill it?

    Here is our guide which you may find useful: Use 1Password as an authenticator for sites with two-factor authentication.

    Let me know if this helps at all or if you have further questions.

  • leeturek
    leeturek
    Community Member
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    when I go to slesforce sec guide, no re to 1 psw on that pg, when I go to left and clickAuth uswrs& click MFA, no re to 1 psw, when I watch 1 psw videos on youtube nothing looks like 1 psw that I have. Admittedly I am old and not very good at tech but it's not usually this difficult

  • steph.giles
    steph.giles
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    Thanks for getting back to me @leeturek.

    Within your settings on Salesforce when you try to set up MFA on your account are you shown a QR code to scan?

    Can you send a screenshot of the Salesforce settings so I can take a look and try to point you in the right direction?

    Thank you.

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