Seeing "Customize your Home Screen" when opening the 1Password app

I’m having the same issue on my end. Why aren’t more people complaining about this ongoing issue? It’s on both my iPhone & iPad. Replicated by setting “Auto Lock on Exit” to anything outside 1-2 minutes. For example 10 minutes, Within that 10 minute window, go back to 1Password a couple of times (perhaps after 1-3 minutes) doing other tasks on your device.

I’m honestly getting tired of this bug, I keep my Phone Banking PINs on 1Password and while getting to CS takes some time, when I get to the automated IVR to enter the PIN and quickly minimize the dialpad & go back to 1Password, only to be greeted with “Customize your home screen” and having to quickly hit the bottom items row to make everything re-appear again. The iPad doesn’t even have a bottom row and I have to hide/show the sidebar column to force it to re-appear! It’s frustrating. Team, can someone put this on priority?

I highlighted the same on another separate thread about this a months or two ago. What gives? 1 Password 7 was honestly the least buggiest experience I had (if at all), with 1Password 8, there’s 1 bug after fixing another. As possibly inferred from the words in this lengthy post. I’m again, truly frustrated beyond words. Already considering options to move away from 1Password and to iCloud Keychain. On a separate note, the company I work for is one of your biggest clients, and has a slack channel, I see questions and comments on this bug at least once a week!

& yes I also created a support ticket highlighting this. The usual, “yes, our devs are aware and working on it” message follows. You may wish to refer to that original post in the other thread for the ticket number and further references.

@Dave_1P

Thanks! I hope something pans out sooner rather than later.

@LarryMcJ

Indeed! It's difficult since I've been using 1Password since forever, there are certain categories of data & features that doesn't transfer over with iCloud Keychain. As you can imagine, I'm feeling a tad bit "stuck" neither able to move away from this bug nor to another password manager which just adds to my overall frustration on this ever-present issue.

+1

I have had this bug for quite a while now and have to do the Items <—> Home dance pretty much every time I open 1Password. While it is not a huge issue it does make the experience frustrating and less convenient.

I am also experiencing this issue and it is very frustrating. I reported it months ago and was told the devs were working on a fix, but months later it is still happening nearly every time I use 1Password on my iPhone and iPad. If anything it has got worse and more frequent with the latest few versions. I understand the new version of 1PW was a major rewrite (I participated in the betas last year), but it is frustrating how buggy and how many niggles remain in this version so long after release. I really hope this issue gets fixed soon. Thanks!