telemetry popup breaks 1password mobile if no network connection exists

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wolfspyre
wolfspyre
Community Member
in iOS

Hi all!!

I've been using 1p forever. Love it, and love all the work you're putting into making it the ubiquitously safe space that it is.

Thank you.

THAT BEING SAID.

the popup request to share telemetry with 1password can't be dismissed, or accepted if there's no network connectivity.... and when you need to get into 1password to get credentials in order to get connectivity, this presents a bit of a problem.

:/

1Password Version: 8.10.12
Extension Version: 2.13.0
OS Version: iOS 17.0 (21A5312c)
Browser: yes, have some.

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @wolfspyre! 👋

    I'm sorry that you ran into this issue, our developers are aware that the prompt can't be interacted with in certain situations when a device is offline. We have an internal work item open to investigate this further and to hopefully resolve the issue with a future update.

    When you reconnect to WiFi or cellular data you'll be able to interact with the prompt and make your selection.

    Thank you for reporting the issue and for your kind words about 1Password! We're happy to have you with us. 🙂

    -Dave

    ref: dev/core/core#23364

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