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Subscribed to membership but now frozen account..........

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Cerberus
Cerberus
Community Member
in Memberships

I was offered a 3 Year 50% off subscription by the support line. So I made the move from PW 7 stand alone app tp the membership mode.
Today the app says that my account is frozen and that I should reawake my membership subscription. When following the instruction I'm prompted to fill out my payment. It does not show the 50% off offering.
Please advise on how to proceed. Thanks

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  • GreyM1P
    GreyM1P
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    Hi there @Cerberus

    To protect your privacy, please email us at support@1password.com with billing or account questions instead of posting here. We don't have access to any of your account details on the 1Password Community.

    The team will be happy to help you with this by email. :)

    — Grey

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