why does the fingerprint scan popup screen repeatedly open even after I successully unlock my vault?

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crbodner
crbodner
Community Member
in Families

I prefer to use my fingerprint scan to unlock my 1Password vault in my browser (Chrome). It works but even after the vault is unlocked, the popup often opens repeatedly 1 - 3 times after I can see the vault is unlocked. I have to close these screens almost every time I unlock my vault which is several time/day. How can I fix this so it recognizes that the vault is unlocked and not keep popping up?

1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: Win 11
Browser: Chrome 116.0.5845.141 (Official Build) (64-bit)

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  • Blake
    Blake
    edited September 2023
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    Hey @crbodner! šŸ‘‹

    I wasn't able to reproduce this same behavior here on my Windows 11 machine in Google Chrome, so this sort of behavior is definitely a bit peculiar.

    If you don't mind, could you send us a message at support+windows@1password.com so we could have our team take a closer look at this with you?

  • crbodner
    crbodner
    Community Member
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    Will do. Thanks Blake.

  • Blake
    Blake
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    It's my pleasure! A member of our team will be in touch with you via email to help dig into this a bit further.

    Have a great weekend! šŸ’™

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