Gemini Crypto Exhange supports passkeys on IOS

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oUNderge
oUNderge
Community Member
edited October 2023 in iOS

Creation of passkey failed. See attachments. I guess this is a question for Gemini support.!!
Do you agree?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • oUNderge
    oUNderge
    Community Member
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    Here is the error message.

  • oUNderge
    oUNderge
    Community Member
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    I was trying to create the passkey on an iPhone Xr IOS 17.01

  • jac.pd_1p
    jac.pd_1p
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    Hi @oUNderge

    There is currently a bug in iOS 17 where you are unable to save and sign in with passkeys in 1Password (or other third-party credential managers) in native iOS apps, like Gemini Crypto Exchange. We're working with our friends over at Apple to get this resolved in a future release to iOS 17, so make sure to keep your iPhone updated: Update your iPhone or iPad – Apple Support.

    Saving and signing in with passkeys in web browsers on iOS works as expected which is a workaround I'd suggest until a fix is available in iOS 17 :)

  • oUNderge
    oUNderge
    Community Member
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    Thank you for your response. The Gemini site is down right now. I will try creating and using the passkey with Safari later.

  • GreyM1P
    GreyM1P
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    @oUNderge – Let us know how you get on when you get a chance to try it out. :)

  • oUNderge
    oUNderge
    Community Member
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    Tried on my iPhone using both Safari and MS Edge for iPhone and passkey creation failed. Similar error messages. Screen captures includes with this post.

  • Dave_1P
    Dave_1P
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    @oUNderge

    I'm sorry that things still aren't working. It looks like Gemini only supports the use of passkeys for two-factor authentication and not for passwordless login and I wonder if that might be causing an issue: Say gm to Passkeys: Add This Industry-Leading Security Feature to Your Gemini Account | Gemini

    Are you able to save a passkey from the Gemini website using a desktop browser instead?

    -Dave

  • oUNderge
    oUNderge
    Community Member
    edited October 2023
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    1Password saves the passkey but I still get those errors with IOS browser, Windows browser or Gemini app.

  • Dave_1P
    Dave_1P
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    @oUNderge

    I'm sorry that things aren't working on any of your devices. I'd like to ask you to send in a console log from your Windows browser, generated as you reproduce the issue on that device:

    Attach the log to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • oUNderge
    oUNderge
    Community Member
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    Gemini updated their IOS app in the last few days. 1Password successfully saves the passkey but immediately after closing the 1password "save to" screen a message appears that says "There was an error" The data couldn't be read because it isn't in the correct format.

  • Dave_1P
    Dave_1P
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    @oUNderge

    Thanks for the update. Regarding saving and signing in with passkeys with iOS apps, please see my colleague Jac's post from September 28th: https://1password.community/discussion/comment/696492/#Comment_696492

    Unfortunately the same issue still exists in iOS 17.1, hopefully it's resolved in a future update to iOS soon.

    Have you been able to save and sign in with a passkey using the Gemini website using the browser on your Windows PC since your previous post on October 17th?

    -Dave

  • oUNderge
    oUNderge
    Community Member
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    Logging on using a passkey on their website using a Windows PC is not possible. See message that pops up below.

  • Dave_1P
    Dave_1P
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    @oUNderge

    Thanks for the reply, you previously mentioned that the Windows browser wasn't working so I wanted to follow up on that. Since it sounds like Gemini only supports passkeys in the iOS app, we'll need to wait for a fix for the passkey issue that I mentioned in my previous reply to come in a future update to iOS.

    Let me know if you have any questions at this time.

    -Dave