Opening shared link error. Something went wrong. Failed to load item

Options
joelscottjr
joelscottjr
Community Member
edited October 2023 in Android

I have two separate clients that I have previously shared separate login details (coincidentally or not via WhatsApp) with using the shared link option and all of a sudden today and yesterday they have both received the above error when try to open the link. I have tried the link and of course it works for me. To my knowledge they are not 1Password users.

Anyone else having this error appear while sharing a 1Password link?

image
image

1Password Version: 8.10.16
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_audrey
    ag_audrey
    Options

    Hey @joelscottjr, my sincere apologies for the delay in response. We've had a larger inflow of tickets lately and appreciate your patience with us on this issue.

    The errors do appear to be different. If you update the items then send your clients new links, does that change anything?