Safari extension not working anymore using macOS 14.2 Beta 1
Update: it's working now.
hi there ! the safari extension isn't working anymore running macOS 14.2 Beta 1. if I try to unlock the extension safari opens a new tab which stays blank and nothing happens. already reinstalled the extension - no help. unable to unlock the extension.
1Password Version: 8.10.18
Extension Version: 2.16.0
OS Version: macOS 14.2
Browser: safari
Comments
-
Hello @Tobster77,
Thank you for reporting this. This is an issue in the macOS 14.2 beta 1 and the webkit team has identified and resolved this problem in Safari for a future macOS update.
You mentioned that it's now working, just to confirm, was this issue resolved after updating macOS?
0 -
Hi there ! After several minutes a tab within safari shows (without any action by me), that the 1password extension needs to be restarted / safari needs to be restarted. restarting safari solved the problem for now. thx.
0 -
Hey @Tobster77,
Thank you for the update, let us know if there's anything else we can help with at all.
0 -
Hey @Tobster77, thanks for your reply. I'm glad to hear things are now working as expected. Let us know if there's anything else we can help with.
-Evon
0 -
hi again ! After Beta 3 the extension seems to be completely dead. it doesn't accept the correct password to unlock OR it shows "open 1Password" and nothing happens. already tried to reinstall the extension - no help.
0 -
I'm sorry that 1Password for Safari isn't working on your Mac. As a quick troubleshooting step, please try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that doesn't work then I'd like to request a couple of files from your end so that we can investigate this further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/700122/#Comment_700122
- Your forum username: Tobster77
- Please do not post your diagnostic report or console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
0 -
[#CYB-69625-485]
0 -
I have the problem on different Macs using MacOS 14.2 Beta 3
0 -
Thank you for posting the Support ID, one of my colleagues will take a look at the logs that you've provided and will get back to you as soon as possible.
Since we have a communications channel open via email, I'm closing this thread. 🙂
-Dave
ref: CYB-69625-485
0
