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Update (build #31499) fails to extract

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GeodesicGnome
GeodesicGnome
Community Member
in 1Password 3 – 7 for Mac

After receiving notification that "A new version of 1Password for Mac is available!", I have tried to download and install several times, both from the primary site and the alternate, but get the same error each time: "An error occurred while extracting the archive. Please try again.".

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  • khad
    khad
    1Password Alumni
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    Please try downloading a fresh copy directly.

    1. Visit the 1Password download page:
      http://agilebits.com/downloads
    2. Click on the "Download Now" button under "1Password 3"
    3. Quit your web browser and 1Password, if it's running
    4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it
    5. Run 1Password at least once and then your web browser

    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

    Let me know how it goes.

    Cheers!

  • GeodesicGnome
    GeodesicGnome
    Community Member
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    Seems to have worked. Thanks.

  • khad
    khad
    1Password Alumni
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    Great news! Thanks for letting me know that everything is working well. :)

    If we can be of further assistance, please let us know. We are always here to help!

This discussion has been closed.