Being asked for password often

@xai

I'm sorry for the frustration. You can keep the main 1Password app unlocked for longer by changing your auto-lock settings:

• How to set 1Password to lock automatically

For example, on iOS devices:

1. Open and unlock 1Password.
2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
3. Tap Security.
4. Set "Auto-Lock on Exit" to the desired option.

On iOS, the auto-lock setting controls when the main 1Password app locks but not when the more limited version of 1Password that is invoked when filling inside of other apps locks. I've forwarded your feedback regarding this limitation to our development team.

I'm sorry that you're also running into other issues, you mentioned the following:

Saved password (had to create a new one for this forum!) is GONE after a day
Doesn't sync updated data from one device to an other

This definitely doesn't sound right and I'd like to investigate further. Do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

On which device are you not seeing item updates? And on which device did you make those updates?

-Dave

@xai

I'm happy that you were able to resolve the sync issue. 🙂

Regarding the need to unlock 1Password every time that you fill a login, have you tried 1Password for Safari on your iPhone and iPad yet? It doesn't require that you unlock each time that you fill a login:

• Get to know 1Password for Safari on your iPhone or iPad

1Password needs an extra app to edit the items locally (why not like LastPass and so many others directly within the browser plugin?)

If you have the 1Password for Mac desktop app installed then choosing to edit the item from 1Password in the browser will open the desktop app where you can take advantage of the app's expanded interface and item management tools. If the app isn't installed the editing an item from 1Password in the browser will open that item on 1Password.com where you can edit it there.

That being said, I can certainly see how it would be great to edit the item within the browser extension itself and I've filed a feature request on your behalf to have our product team look into adding such a capability. Thank you for the feedback!

I do recommend that you install the 1Password for Mac desktop app if you haven't already since it allows you to unlock both the desktop app and the browser extension using either Touch ID or your Apple Watch (if you have one).

LastPass data breach? Well, who knows what happened or will happen to 1Password. If things won't find a way in the public, we won't know, even if something happened.

1Password is designed to protect the privacy and security of your data even if we are breached. While 1Password has never been breached we've prepared for that worst case scenario so that 1Password ensures that your data remains secure.

1Password's unique Secret Key architecture sets it apart from others in the password manager space. An attacker would need both your account password and your Secret Key to decrypt and access your account. Without both your account password and Secret Key, even if an attacker was to breach our other defences, they would only see encrypted gibberish.

You can read more about how 1Password keeps you safe on our blog: How 1Password Keeps Your Data Safe, Even In the Event of a Breach

-Dave

ref: PB-37226137

@xai

Thank you for the reply. When I disconnect the browser extension from the desktop app and then edit an item from the 1Password pop-up, the correct item opens in 1Password.com ready to be edited. You might not see the item selected in the centre-column unless you scroll (an issue that I've reported to the team), but the item should be open in the right column, are you seeing different behaviour?

Also the windows app is freaking large - why? LastPass is... super small with "only" 51,23 MB (which is large too, but 1Password has over 363 MB for what reason?!).

I haven't used the LastPass app but different apps will have different features which will require more or less space. The choice of development language and frameworks used may also cause a difference. That being said, I'll pass along your feedback about app size to the team.

Compared to other password managers 1Password is in the upper price segment and so it's not nice to not let the user decide to store the master password or not (beside from ms hello, face/touch id and so on). The limits are to strict.

Not directly storing your account password on your hard drive is part of 1Password's security. We take our responsibility to protect your data very seriously and we try to thoughtfully balance security and convenience. This is why our team worked hard to create ways to make unlocking 1Password more convenient on various platforms, with the use of biometric unlock, without sacrificing security by using things like the Secure Enclave on Apple devices.

When you enable biometric unlock on an Apple device, 1Password saves an encrypted secret that represents your account password to disk and the key to decrypt it in the Secure Enclave. Only 1Password can ask to use the key and only the Secure Enclave can decrypt the secret. This allows for the convenience of Touch ID or Face ID unlock without ever exposing your account password.

-Dave

ref: dev/b5/b5#23431

I'm sorry that 1Password wasn't the right fit, I've passed your feedback along to the team. I'm happy that you're planning to continue using a password manager to protect your sensitive items even if that isn't 1Password. Please stay safe out there.

-Dave

ref: PB-37307492