Extension and desktop app don't communicate

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System
System
edited December 2023 in 1Password in the Browser
This discussion was created from comments split from: Safari extension is slow.

Comments

  • bobr
    bobr
    Community Member
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    Same issue here: very sluggish response in Safari (v17.2). Also, unlocking the app doesn't unlock the browser extension and vice versa.

  • Dave_1P
    Dave_1P
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    @bobr

    I'm sorry that you're seeing a similar issue. We recently released a new update for 1Password in Safari, can you let me know if that improves things for you: How to keep 1Password up to date in your browser

    If you're still seeing issues after updating then please try the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Applications folder.
    4. Open your web browser.

    -Dave