My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails.
My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it attempts to reconnect, then fails with a message that I'm offline. I have restarted the computer. This issue just started this morning.
How do I reconnect?
1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: Mac mini Ventura 13.4
Browser:_ Safari
Referrer: forum-search:my account is offline
Comments
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Additional info... The message displayed after trying to reconnect is: "Offline. Changes won't appear on your devices until 1Password reconnects"
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Hi there @timgerrity
Are you using a VPN or a proxy, or anything similar, to connect to the internet? Sometimes that kind of thing can get in the way of 1Password's connection.
If possible, try using a different connection – even just briefly – to see if that helps. You could try a hotspot from your phone if that's available to you. If you still have any trouble, send us a diagnostics report and we can look into it with you.
☞ How to send a 1Password diagnostics report
⚠️ Don't post your diagnostics report here! Email it to
support+forum@1password.comand you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like[#ABC-12345-123]– post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)— Grey
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Same issue here. On all devices and vaults. I tried to send the email as shown above but haven't gotten anything from bitbot.
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I'm encountering the same issue - did this ever get resolved?
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I'm sorry that you're seeing the same issue. Are you seeing the same offline message on multiple networks? If you're using a VPN then does the message go away if you turn the VPN off?
If you're only seeing the message on one network, or only when using a VPN, then make sure that your network or VPN aren't blocking connections that 1Password needs: 1Password ports and domains
And if you're still seeing issues on multiple network, or if you're not using a VPN, then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/702842/#Comment_702842
- Your forum username:
streblo12345 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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I determined the source of this issue was from a second 1Password account that I had added, which was deactivated and/or I lost access to. Removing the second account from my 1Password applications resolved the issue for me.
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I'm happy that you were able to resolve the issue. Thank you for sharing the fix with the community. 💙
-Dave
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