Failed to save new item

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boberonicus
boberonicus
Community Member
in 1Password in the Browser

First visit to this web site. 1Password generated a password successfully, then attempted to create a login. Interestingly, the generated password is not shown in the list of password-only items, sorted by date.

1Password Version: 8.10.18
Extension Version: 2.17.1
OS Version: Sonoma 14.1.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P
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    Hello @boberonicus! 👋

    I'm sorry that you ran into an error when saving a new item. This is a known issue that our developers are currently investigating and I've added your report to the internal work item for the issue. For the time begin, please try these steps:

    1. Open your browser.
    2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
    3. Under General, disable the "Integrate with 1Password app" setting.
    4. Under Accounts & Vaults, click ( ⋮ ) button to the right of your account and then click "Sign out" to sign out of your account.
    5. Click "+ Sign in to a new account" to sign back in.
    6. Back on the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".

    Then, please try to save your login again. Let me know if that doesn't work.

    -Dave

    ref: dev/core/core#17386

  • boberonicus
    boberonicus
    Community Member
    edited November 2023
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    I followed your instructions and followed the same steps I had used before. I created a new, unique login item with no problems!

  • steph.giles
    steph.giles
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    Thank you for the update @boberonicus, let us know if there is anything else we can help with at all.

  • mikesilva
    mikesilva
    Community Member
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    The frequency of this error is getting really fucking obnoxious.

  • steph.giles
    steph.giles
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    Hey @mikesilva,

    If the steps above don't improve things for you, can you reproduce the issue and send over the extensions console log so we can take a closer look at what is going wrong? Here's how: https://support.1password.com/cs/extension-console-log/

    Please attach it to an email message to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • mikesilva
    mikesilva
    Community Member
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    Thank you for seeing through the acerbic comment generated by the frequency of this error. Sorry. I've reproduced the issue, and emailed the logging as requested.

  • steph.giles
    steph.giles
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    Thank you @mikesilva, can you share the support ID of your ticket so I can close the loop?