1Password thinks my credentials have changed and doesn't accept correct account details in MacOS

Options
Floraglezz
Floraglezz
Community Member
in Mac

I have exactly the same issue reported here : https://1password.community/discussion/143969/1password-thinks-my-credentials-have-changed-and-doesnt-accept-correct-account-details
I'm able to connect without problems from my iphone device
Can you provide a solution for it ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Floraglezz
    Floraglezz
    Community Member
    Options

    1Password Version: 8.10.24
    Extension Version: Not Provided
    OS Version: Sonoma 14.2.1
    Browser: Safari

  • Kester.D_1P
    Kester.D_1P
    Options

    Hi @Floraglezz - I'm sorry to hear about the trouble that you're having. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    When you follow those steps to create a diagnostics report, a new email to support+forum@1password.com will be created, with the report attached.

    Before you press send, please add the following to the body of the email:

    • A link to this thread: url
    • Your forum username: username

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Looking forward to hearing from you and to helping further.

  • Floraglezz
    Floraglezz
    Community Member
    Options

    It is working fine in my iOS , the problem is in MacOS

  • Floraglezz
    Floraglezz
    Community Member
    Options

    GBP-83121-393

  • Dave_1P
    Dave_1P
    edited February 6
    Options

    @Floraglezz

    Thank you for posting the Support ID, we've received your email and one of my colleagues will get back to you as soon as possible via email. Please continue the conversation there.

    -Dave

    ref: GBP-83121-393