Issues with Thomson Reuters / Westlaw / Practical Law

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YellowVista
YellowVista
Community Member
in 1Password in the Browser

1Password thinks the search field in Thomson Reuter's research tools (such as Westlaw and Practical Law) is a password field and it prompts to "Save in 1Password". And until I changed the AutoFill behavior to "Exact Domain" for "https://signon.thomsonreuters.com", 1Password would display the popup for my saved credentials to enter my password into this search field.

Can you update 1Password so that it does not treat any fields on the domain next.westlaw.com as password fields to be filled from 1Password or saved in 1Password?

1Password Version: 8.10.24
Extension Version: 2.20.0
OS Version: Windows 10
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
    edited February 9
    Options

    Hello @YellowVista! 👋

    I'm sorry that 1Password is suggesting that you save a login in an inappropriate field on the website. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the search field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • YellowVista
    YellowVista
    Community Member
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    Support ticket ID is WCM-24167-757

    Thanks!

  • Dave_1P
    Dave_1P
    Options

    @YellowVista

    Thank you! One of my colleagues will send you a reply via email as soon as possible.

    Since we have a communications channel open via email, I'm closing this thread.

    -Dave

    ref: WCM-24167-757