Autofill of 2FA doesn't always work in Safari

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DTL1965
DTL1965
Community Member
edited March 4 in 1Password in the Browser

Hi,

I'm using 2FA a lot, and on most websites it automatically fills in the code. However, on this one website I'm using, it's not. Is there any way to troubleshoot this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MacOS
Browser: Safari

Comments

  • steph.giles
    steph.giles
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    Hey @DTL1965,

    Can you start by sending over a link to the website if it is one we are able to access so we can do some testing and best advise?

    Thank you!

  • DTL1965
    DTL1965
    Community Member
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    Hi @steph.giles

    Thanks for your reply! The website is http://verzuimportaal.zakenwijzer.nl

    The 2FA shows up after the initial login, so I don't know if you can see it. I can provide you with the source code if desired.

    Thanks!

  • steph.giles
    steph.giles
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    Thank you for getting back to me @DTL1965.

    You're right, it's not a page I am able to see on my end. Could you send over some page details so we can pass it on to our development team? Here's how:

    1. Navigate to the page with the filling issue.
    2. Right click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will save a .json file to your "Downloads" folder.
    5. Attach the downloaded .json file to an email addressed to upport+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • DTL1965
    DTL1965
    Community Member
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    Thanks, I've sent the e-mail and got this support ticket:

    Your support ticket ID is MKK-59529-445.

  • Dave_1P
    Dave_1P
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    @DTL1965

    Thank you for sending in the page structure, I can confirm that your email made it to the right team. One of my colleagues will send you a reply as soon as possible.

    Since we have a communications channel now open via email, I'm closing this thread.

    -Dave

    ref: MKK-59529-445

This discussion has been closed.