OTP Filled/Cleared in iDrive

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gpeart
gpeart
Community Member
in 1Password in the Browser

On a MacBook with Safari I'm having the same issue as described here... https://1password.community/discussion/138407/idrive-com-2fa-gets-cleared-before-it-can-be-submitted#latest
Thread is closed. I did not see a resolution.
Any suggestions?

1Password Version: 1Password for Mac 8.10.27 (81027003)
Extension Version: 2.21.0
OS Version: 14.3.1 (23D60)
Browser: Safari

Comments

  • EvonG1P
    EvonG1P
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    Hello @gpeart, thank you for reaching out.

    I understand that the one-time password is clearing after it auto-fills from 1Password in the browser on the iDrive website. We've opened an issue for our development team regarding this and I've added you as an affected user to our internal reporting.

    In the meantime, I recommend using the 1Password extension pop-over to autofill the one-time password again:

    1. On the iDrive OTP page, click the 1Password icon in your browser's toolbar.
    2. Click the "Autofill" button on your iDrive Login item.

    I apologize for the inconvenience. I hope that helps. Please let me know if you have any further questions.

    -Evon

    ref: dev/core/core#20514

  • gpeart
    gpeart
    Community Member
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    Thank you. Your suggestion helps.

  • steph.giles
    steph.giles
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    Thanks for getting back to us @gpeart, let us know if you have any further questions!