Edge browser extension keeps corrupting

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bobnanski
bobnanski
Community Member
in 1Password in the Browser

Periodically my 1Password browser extension in Edge becomes corrupted. It disappears from my toolbar and when I go to Manage Extensions, it tells me it is corrupted. I click on Repair and it re-downloads the extension. Then it is fine for a while (a few days - a week) and then corrupts again. I have tried removing the extension entirely and re-installing it, but that doesn't seem to make any difference. I am on the latest version of Windows 11, with the latest extension version. I do NOT have this problem in either Chrome or Firefox, only with Edge. Appreciate any assistance!

1Password Version: Not Provided
Extension Version: 2.21.0
OS Version: Windows 11
Browser: Edge

Comments

  • Dave_1P
    Dave_1P
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    Hello @bobnanski! 👋

    I'm sorry that you're seeing a message that the 1Password extension in the Edge browser is corrupted. Would you be able to post a screenshot of the error message just so that I have that reference? That being said, can you tell me the following:

    1. Are you using any security software or extensions that might be modifying 1Password's app or extension files?
    2. Is your Windows PC managed by your workplace? Or is it a personal PC?

    I look forward to hearing from you.

    -Dave

  • bobnanski
    bobnanski
    Community Member
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    Hi Dave,
    I have to wait for the issue to occur again, and as soon as it does I will post a screenshot
    in answer to your questions:

    1. No. I don't believe so
    2. This is a personal PC

    Thanks!

  • bobnanski
    bobnanski
    Community Member
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    So it happened again today and here is the screen shot you requested. I first see that the 1Password icon is missing from my Edge toolbar. I go into Manage Extensions and see the following:

    If I click "Repair" it basically just re-installs the extension and then it will be fine for an indefinite amount of time.
    Thanks for any assistance!

  • dtguktf
    dtguktf
    Community Member
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    I'm also seeing this issue on my users' computers.
    We do have security software but it is only happening on a small number of machines.

    Repairing the extension resolves the issue again but this is the third time for one particular user.

  • EvonG1P
    EvonG1P
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    Hello @bobnanski, @dtguktf! Thank you for reaching out. I'm sorry to hear about the trouble you're both encountering with 1Password in the browser.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further.

    -Evon

  • bobnanski
    bobnanski
    Community Member
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    Thanks for the information. My only concern is that I cannot reproduce the problem at will so you could conceivably have a very large console log before the issue decides to happen.; If that is not a problem I will send that info when it occurs. Thanks!

  • TimG1P
    TimG1P
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    Hi @bobnanski

    Console logs are cleared when a browser session ends so it's best to collect them right after the issue occurs and before repairing or reinstalling the extension.

    As a troubleshooting test, would you be willing to temporarily install the 1Password extension from the Chrome Web Store and not the Microsoft Edge Add-ons store? Extensions from the Chrome Web Store are compatible with the Microsoft Edge browser and this would tell me more about the issue so that I could investigate further. You can find 1Password in the Chrome Web Store here:: Chrome Web Store: 1Password – Password Manager

    ref: dev/core/core#24395

  • RyH
    RyH
    Community Member
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    I'm seeing the same behavior on several machines in our environment also. We have only one other extension deployed and prevent the installation of other extensions. Updates and browser crashes/restarts seem to trigger the issue.

  • Dave_1P
    Dave_1P
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    @RyH

    I'm sorry that you're seeing the same issue. So that our team can investigate this further can you please send the following to support+forum@1Password.com:

    1. A JSON export of any policies applied to Edge from edge://policy/
    2. The following version information from the device where the issue occurred last:
    • Operating system
    • Microsoft Edge browser
    • 1Password extension
    1. A link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave