Secret Key on MacOS

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jameswang
jameswang
Community Member
in Business and Teams

I am not able to open Secret Key on MacOS which is a pdf format, and I really need help to get this resolved soonest as I have been working on it for a week.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MacOS 12.6.7
Browser: Chrome

Comments

  • ag_tommy
    ag_tommy
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    @jameswang

    It sounds like you'll need an app to open the PDF. macOS should do this natively. What happens when you try to open the PDF? It might be the file is corrupted from some type of syncing mechanism. Do you have any devices currently signed in? If so, you can get another copy that way in all likelihood.

    🕵 Find your Secret Key or Setup Code

  • jameswang
    jameswang
    Community Member
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    After 1 week, I finally got the pdf opened. I do not know what happened in the last few days. Thank you.

  • Dave_1P
    Dave_1P
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    I'm happy that you were able to get things working. Let me know if you run into any other issues and the team and I will be here to help. 🙂

    -Dave