Firefox extension not working after uninstall and reinstall (Windows 10)

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TallGamer
TallGamer
Community Member
edited April 8 in 1Password in the Browser

I have uninstalled the extension and its still not syncing with the app. I have the paid account and it's still not working. When I reinstall the extension it still has very old data.

1Password Version: 1Password for Windows 8.10.28 (81028034)
Extension Version: 2.22.1
OS Version: Windoews 10
Browser: Firefox 124.0.2 (64-bit)

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  • EvonG1P
    EvonG1P
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    Hey @TallGamer, thank you for writing in. I'm sorry to hear that 1Password in the browser is having trouble syncing with the 1Password desktop app.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here ->
      How to send a 1Password diagnostics report
    4. Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to your reply.

    -Evon