iOS won't auto-populate login information

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m1chael
m1chael
Community Member
in iOS

This behavior happens on more than a few websites, but the one that I notice is most is on schedulicity.com. More specifically, when I try to book my barber, if you want to recreate my experience - https://www.schedulicity.com/scheduling/ABS2HE

They split the email address/password into two different pages and either Safari or 1Password iOS does not recognize the email address input as part of a password input? When I get to the second page where it asks for the password, iOS/1Password recognizes it as a password field and will auto-populate.

Login screen - https://i.imgur.com/b70Ty57.png (the @gmail.com address is not associated with an account on that website)

Pass screen - https://i.imgur.com/aDechH9.png

I can't screenshot the password screen, I think iOS won't capture recognized password inputs.

1Password desktop works fine through Firefox on the website.

Is this a 1Password implementation issue or this an issue with the individual site? Again, this is not the only site this happens on.

1Password Version: 8.10.28
Extension Version: 81028044
OS Version: iOS 17.4
Browser: Safari

Comments

  • m1chael
    m1chael
    Community Member
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    I forgot to mention that for the login/email field, if I hit the key icon to bring up 1Password, it will populate the email field with my password in plaintext (not hidden).

  • Dave_1P
    Dave_1P
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    Hello @m1chael! 👋

    I'm sorry that you're running into trouble when filling a login into your barber's scheduling tool. I can reproduce the same issue on my own iPhone when using iOS AutoFill (the prompt above the keyboard). I can see how the current behaviour is not ideal for the websites you're having trouble with. AutoFill is specifically handled by iOS so 1Password is unable to control which fields get filled when you tap on an item since 1Password only provides the data for the experience. I suggest reporting this issue to the developer of that website so that they can investigate why their website isn't working properly with iOS AutoFill.

    That being said, our browser extension for Safari on iOS seems to be able to fill just fine into that website and I recommend giving that a try. 1Password for Safari features greatly improved filling capabilities and offers an experience that is similar to what you're already used to with 1Password for the browser on the desktop.

    Here is a guide on how to enable 1Password for Safari for your iPhone or iPad: Get to know 1Password for Safari on your iPhone or iPad

    Then you can fill your login by tapping on the email address field and tapping on the suggestion that appears below the field (not above your keyboard). Let me know if you you run into any issues. 🙂

    -Dave

  • m1chael
    m1chael
    Community Member
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    That solved it, thank you so much for the response. 🤙

  • Dave_1P
    Dave_1P
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    I'm happy to help! 🙂

    -Dave