1Password in Chrome browser not unlocking when App is unlocked.

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GuidoDelvucci
GuidoDelvucci
Community Member
edited April 15 in Business and Teams

There is another thread here using Safari on the Mac which is what we are seeing.

Our environment is Windows 11 Enterprise build 22631.3447 with Chrome Version 123.0.6312.123 (Official Build) (64-bit) and 1Password 8.10.28

Connect with 1Password in the browser is checked. App is unlocked, but browser remains locked.

This affects everyone on our Team. This was working great until a recent update broke it.

Is there a fix coming and if so, any idea when?

Thanks

1Password Version: 8.10.28
Extension Version: 2.22.1
OS Version: Windows 11 Enterprise
Browser: Chrome

Comments

  • ag_tommy
    ag_tommy
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    @GuidoDelvucci

    You mentioned an update. Sometimes an update will break the communication between 1Password and 1Password in the browser just as you mentioned. You can often sort things by following these steps. Could you give them a try and let us know if it helps?

    Windows:

    1. Quit 1Password
    2. Fully quit the browser.
    3. Open 1Password and unlock
    4. Open your browser.

    If you have any Macs:

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
    2. Quit your browser.
    3. Open 1Password and unlock
    4. Open your browser.

    If you're still having no luck you might want to reach out to our extensions team for additional troubleshooting. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. GuidoDelvucci
    A link to this topic. https://1password.community/discussion/145323/1password-in-chrome-browser-not-unlocking-when-app-is-unlocked#latest

    This will help us connect the dots as they say.

  • GuidoDelvucci
    GuidoDelvucci
    Community Member
    Options

    Did as instructed, including clearing Browser cache and all History - same issue.

    Emailing as instructed.

  • Dave_1P
    Dave_1P
    Options

    @GuidoDelvucci

    Thank you sending in the email, I've made sure to direct it to the right team. One of my colleagues will reach out to you as soon as possible via email.

    To prevent duplication in efforts, I'm closing this thread.

    -Dave

    ref: YRM-93997-756

This discussion has been closed.