Can family organizer grant organizer status to family member after getting locked out?

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tomekint
tomekint
Community Member
in Families

The family organizer of our family account got locked out after changing his master password. Family members still have access but are not admins / organizers so cant help with retrieving the organizers account. Would it be possible for the family organizer to assign another organizer after having lost access. Perhaps through 1Password support?

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  • ag_tommy
    ag_tommy
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    @Tom

    No, the action can only be taken while the Organizer has access. We do not have access your account we are unable to promote someone. On the organizer can make those changes and to do that they must know their password.

    The best course of action is to contact support and they can assist you in getting into a new account.