Windows Hello isn't working

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System
System
edited May 6 in Windows
This discussion was created from comments split from: Windows Hello not working for 1Password application.

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  • John7951
    John7951
    Community Member
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    I'm having the same issue in Windows 10. Every time my PC locks, it breaks Windows Hello in 1Password. I have to turn off Windows Hello Face and then re-enable it. It only lasts one session - until my screen locks again. It is an older Dell XPS 8700

    1Password for Windows 8.10.30 (81030032)

    Edition Windows 10 Pro
    Version 22H2
    Installed on ‎4/‎10/‎2023
    OS build 19045.4355
    Experience Windows Feature Experience Pack 1000.19056.1000.0

    Device name xxxxxx
    Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz
    Installed RAM 32.0 GB
    Device ID 1873D8D8-F68F-4E47-A76E-75B98D9B50B3
    Product ID 00330-80000-00000-AA048
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

  • Dave_1P
    Dave_1P
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    @John7951

    I'm sorry that Windows Hello is intermittently failing to unlock 1Password on your Windows device as well. If you've already tried the steps that I posted earlier, found here, then I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • John7951
    John7951
    Community Member
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    Your support ticket ID is RHQ-83719-479.

  • AndyW1P
    AndyW1P
    edited May 6
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    @John7951

    Thank you for following up! One of my colleagues has responded to your ticket. Please check your inbox and continue the conversation over email. To prevent having the same conversation in two places, I'm closing this forum thread.

    -Andy

    ref: RHQ-83719-479

This discussion has been closed.