I want to move from an Apple billed Individual Annual Plan to a Family Plan

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KMac
KMac
Community Member
in Families

How do I do this? Should I cancel and sign up on the website? What happens to the 7 months I have remaining on my current plan?

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  • ag_tommy
    ag_tommy
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    @KMac

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address so we can continue the conversation there?

    To get you started yes, please cancel the account if you've subscribed through one of the App Stores. We'll work with you to ensure any credits are handled appropriately. Once you cancel the account email us letting us know that. We need to make a few changes on our side. We'll email you back when complete with additional instructions.

    • There is no need to sign up for another account. You'll upgrade the current account when we email you back.

    1Password Support - Change your 1Password account type

    If you started your subscription with an in-app purchase, you won’t be able to change your account type yourself. Contact 1Password Support.

  • KMac
    KMac
    Community Member
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    Awesome. Thank you.

  • ag_tommy
    ag_tommy
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    You're most welcome.