"Some of your settings have been reset" after update [See Approved Answer]

Swerve
Swerve
Community Member
edited August 7 in Mac

View Approved Answer

.

Hello,

Today, after I updated 1Password for Mac to the latest version (8.10.38), I was greeted with this error message:

This is really not a useful error message. It does not tell me what settings were reset, and crucially, it does not tell me why some settings were reset. Furthermore, I cannot find any documentation on the 1Password website or forums explaining this phenomenon.

Would someone care to explain what the heck happened?

1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: macOS 12.7.6
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited August 7

    Hello @Swerve! 👋

    We recently released a new version of 1Password and have received reports that some users are having their settings reset. The error message itself doesn't tell me enough information to advise on the specific cause and, so that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#31863

  • hansenc
    hansenc
    Community Member

    see the same message and wondering the same thing... would be nice to know what the deal is here without having to reach out to support.

  • Quantum_Libet
    Quantum_Libet
    Community Member
    edited August 7

    I am angry!
    This message has been put into 1Password with the intention of popping up at some point.
    It is unacceptable that there is no information readily available for those who search, which explains what this message means. If you're going to mess with my settings without giving me a chance to stop you, at least have the decency to explain what you were thinking.

    WHAT was changed. WHY was it changed. And why is it not in the release notes?

    Who thought it is a good idea to change things behind my back, make omnious remarks and force me to beg for an answer.
    Am I not paying you? Am I not the customer?

  • Dave_1P
    Dave_1P

    @hansenc and @Quantum_Libet

    I'm sorry for the disruption that the message is causing. The team is aware that some users who have updated to the latest version of 1Password are seeing their settings be reset. We're currently investigating the cause of the issue and a diagnostics report will help move the investigation forward:

    I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • hansenc
    hansenc
    Community Member

    @Dave_1P happy to send but the file is almost 60mb. Is there a way to upload to you? Gmail won't send it unless I put in Google Drive. I'm fine with doing that too just not sure if thats acceptable.

  • Dave_1P
    Dave_1P

    @hansenc

    Thanks for the reply. Usually a diagnostics file of that size can indicate repeated log lines. Try right-clicking on the diagnostics report and clicking Compress. If the resulting compressed diagnostics report is less than 20MB then attach it directly to your email.

    If the compressed file is still too large then send an email to support+forum@1password.com and include a link to this thread. Post the Support ID that you receive here and I'll be able to find your email and email you a secure upload link that can handle larger file sizes.

    -Dave

  • hansenc
    hansenc
    Community Member

    @Dave_1P compressed works fine, i just sent it. Thanks.

  • Quantum_Libet
    Quantum_Libet
    Community Member

    The team is aware that some users who have updated to the latest version of 1Password are seeing their settings be reset.

    I am sorry to have to say it like this, but that is not the problem, and the wording you have chosen is not correct.

    We are not talking about a cryptic error message from a crashed program that nobody could have guessed a user would see. We are talking about a dialogue in 1Password that was provided by a programmer because actions were performed that led to a partial reset of the settings.

    Somebody at 1Password knows what has been done, because they have programed it. And that means it is not surprising.

    You literally keep all my secrets. I trust you with the most important data.
    A message that you have done something behind my back and no one is prepared to explain what it was and why it was necessary makes me uneasy.

    This is exactly the message I would expect if you found a security flaw in your software and tried to cover it up - push out an update that resets some parameters and hope nobody notices. I am not saying that you did this, but it has happened before with other companies.

  • hansenc
    hansenc
    Community Member

    sorry forgot to include

    Your support ticket ID is CMP-91985-662.

  • Dave_1P
    Dave_1P
    edited August 7

    @Quantum_Libet

    Your diagnostics report will contain more specific information than the warning message in the app, which is why the team would like to review it so that they can provide you with more information. I do understand that the in-app message could be more specific and I'll pass that feedback along to the team internally. In the meantime, sending in a diagnostics report is the only way for the team and I to identify more specifically why settings were reset in the 1Password app on your Mac so that we can investigate the situation further.

    If you're unable to send in a diagnostics report then I'd like to ask some questions to better understand what might have trigged the message in your case (and to pass this information along to the development team investigating the issue):

    1. If you set your preferred settings again and then quit 1Password from the macOS menu bar (right-click on the 1Password icon then select Quit), do your settings reset again?
    2. Are you running any software that backups/restores files on disk?
    3. Have you recently restored a device image from backup (using a tool such as Time Machine on macOS)?
    4. Have you modified 1Password’s settings.json file directly? Or used a tool to modify that file?
    5. Have you reset the 1Password app in the past on the affected device?

    @hansenc

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email once they've finished reviewing your diagnostics report.

    -Dave

    ref: CMP-91985-662

  • Dave_1P
    Dave_1P
    edited August 7

    Hello folks,

    Thank you to everyone who sent in a diagnostics report. I'd like to share some additional information about the Settings Reset message, why you saw it, and what we’re doing to resolve this confusion.

    In 8.10.38, we released a security enhancement for improving how we ensure the integrity of the 1Password desktop app's settings. Specifically, we now require authentication for local settings file changes. This feature is designed to detect if a user's 1Password settings were changed by something other than the 1Password app. If that scenario is detected, we revert the user’s settings to default values and we display this Settings Reset message to the user to indicate that we’ve done so. This was designed primarily to help users identify if there is any software running in the background of their device that’s attempting to update their 1Password settings.

    While this enhancement has been deployed in our beta version for some time with successful results, with the recent production release, a small subset of users are seeing the message as a result of a settings reset that they did not expect.

    Our team is continuing to investigate why a small group of users had an unexpected settings reset, which triggered this message, and will make the appropriate modifications required to ensure that it does not cause further confusion.

    So far, we have determined two scenarios where settings would be reset unexpectedly, triggering the Settings Reset message, and are working to remedy both. These are:

    • If at some point in the last year you have reset the 1Password app.
    • If some of your settings have been set in the past and were not formatted to match the current standard.

    In the meantime, we recommend that you update your settings back to your desired configuration. If you see this message again, please send us a diagnostic report to support+forum@1Password.com by following our public guide.

    Thank you for your patience while this situation was investigated.

  • Swerve
    Swerve
    Community Member

    Thank you for the preliminary info, @Dave_1P. I've sent in the diagnostics report. My Support ID number is TRM-55845-116.

    After browsing through my settings, it seems that this update enabled the Connect with 1Password in the browser setting, when previously I had it disabled. In addition, it seems like it changed the Lock after computer is idle for duration as well, although I'm not 100% sure on that (I don't clearly remember what I had it set at before).

  • Swerve
    Swerve
    Community Member
    edited August 8

    In 8.10.38, we released a security enhancement for improving how we ensure the integrity of the 1Password desktop app's settings. Specifically, we now require authentication for local settings file changes. This feature is designed to detect if a user's 1Password settings were changed by something other than the 1Password app. If that scenario is detected, we revert the user’s settings to default values and we display this Settings Reset message to the user to indicate that we’ve done so. This was designed primarily to help users identify if there is any software running in the background of their device that’s attempting to update their 1Password settings.

    @Dave_1P This should have been in the release notes.

  • tetardbleu
    tetardbleu
    Community Member
    edited August 8

    I update my apps with Macupdater, could it be the cause of this message in my case? As far as I know, despite the message appearing and the fact that I DID change settings since first install, my settings didn't factory reset.

  • Dave_1P
    Dave_1P

    @Swerve

    Thank you for posting the Support ID, I see that my colleague has already sent you a response. Please continue the conversation there.

    -Dave

    ref: TRM-55845-116

  • Dave_1P
    Dave_1P

    @tetardbleu

    Thank you for reaching out. To advise further in your particular case, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • PeterNorman
    PeterNorman
    Community Member

    Hello!

    Based on the details you and tetardbleu provided, the Settings Reset may have been instigated for me by one of the 3 things listed below (or a combination of some or all):

    1. I also use MacUpdater by CoreCode
    2. I use the latest Production (non-beta) versions of 1Password on multiple platforms, all running the latest OSes and 1Password versions:
    - Windows 11 devices: Surface Pro 9, Surface Go 4, ThinkPad P14s AMD CPU, Dell Inspiron 7621
    - Windows 10 device: custom Windows system for CoD2 built in late 2014
    - Android devices:
    ○ Android 14: Google Pixel 8 Pro (2023)
    ○ Android 12: Microsoft Surface Duo 2 (2021), OnePlus 7T (2019)
    - Apple devices: MacBook Air M1 (2020), iPhone 14 Pro Max (2022), iPad Pro 11" (2020)
    3. Possible cause related to your Scenario 2 (If some of your settings have been set in the past and were not formatted to match the current standard): I can’t recall the specific locations in settings, but I have definitely attempted to configure 1Password so that it asks for my Master Password as infrequently as possible.

    In the hope that it will aid your troubleshooting, I have followed your instructions to provide a diagnostic file along with my Support Ticket ID: SGI-54641-651.

    I only noticed the Settings Reset notification when attempting to install the recently released version 8.10.39 update for Mac. I have now installed the 8.10.39 for Mac update.

    Further to #3 above for clarification: 1Password frequently requests my Master Password despite the fact that all my devices are 1) locked by passwords and 2) configured with automatic timeouts, thereby forcing me to log in again if I've been away from the computer long enough for it to auto-lock. Presumably 1Password doesn't trust the operating system's security and that’s totally understandable and admirable but its also annoying because I enter so many paswords throughout the day. Ha!

    Many thanks for your detailed explanations in this thread AND for your patience and on-going work! 1Password is head and shoulders above your competition!

    All the best!
    Peter

  • Dave_1P
    Dave_1P

    @PeterNorman

    Thank you for those details and for posting your Support ID. I see that my colleague has responded to you via email, please continue the conversation there if you have any other questions. 🙂

    -Dave

    ref: SGI-54641-651