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Data in browser extension does match data in main application

PauloNeto
PauloNeto
Community Member
edited August 2013 in 1Password 4 for Windows

When you open the application on Windows, all the records are there. But the Extension Browser appear only 6 items, but actually I have more than 60 items recorded. Please fix this problem.

Comments

  • khad
    khad
    1Password Alumni

    Hi @PauloNeto,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    1Password supports Internet Explorer, Chrome, Firefox, and Safari. Which browser are you using? Once you let me know I can provide you with more specific assistance.

    Cheers!

  • PauloNeto
    PauloNeto
    Community Member

    Hi @khad,

    I'm use Firefox 22 and IE. In IE that's OK. In Firefox is bad.

    Cheers,

    Paulo

  • khad
    khad
    1Password Alumni

    Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:

    1. Open Firefox.
    2. Remove the 1Password extension.
    3. Enter about:support in the address bar and press Return.
    4. Click the "Show Folder" button.
    5. Quit Firefox.
    6. In the Explorer window that opened, go up one level in the file hierarchy.
    7. Move the OnePassword.sqlite to your desktop.

    ​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

    Once everything is working well, you can safely move the OnePassword.sqlite file on the desktop to the trash.

  • PauloNeto
    PauloNeto
    Community Member

    Hi @khad,

    Interesting, but this OnePassword.sqlite file does not exist in the folder mentioned. I reinstalled several times already. But really only appear in Firefox 6 items of almost 70 that I have registered.

    Thank you for your help.

  • khad
    khad
    1Password Alumni

    Which folder specifically? Could you post a screenshot? I'm wondering if you skipped step 6. Here is my own as an example:

    C:\Users\khad\AppData\Roaming\Mozilla\Firefox\Profiles

  • PauloNeto
    PauloNeto
    Community Member

    Yeap! That's work correct now. Thank you @khad!

  • khad
    khad
    1Password Alumni

    Great news! Thanks for letting me know that everything is working well. :)

    If we can be of further assistance, please let us know. We are always here to help!

This discussion has been closed.