Windows Chrome extension shows error and does not sync with Desktop appliction

Windows Chrome extension shows error and does not sync with Desktop application, I have to start browser put master password in it then close and start desktop application after log-in I restart the helper, after 10 sec start Chrome. Then it works. This is what I have to do every day. Please fix this issue.

Comments

  • khad
    khad
    1Password Alumni

    It sounds like the Helper may not be starting when you log in to Windows like it should.

    To help us track down the issue more quickly, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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