No Dropbox Sync

Hi SJK,

I'm having trouble syncing with Dropbox, as well. My e-mails to the company have gone unanswered for over two weeks. I hope you can respond more quickly.

My problems started when Dropbox sync quit working with 1PW3 on all of my Apple devices and Macbook Pro. That seemed to happen when 1PW4 was released. (approx. Nov. 2). So, I upgraded to 1PW4 on my Macbook Pro. And, all of my portable Apple devices have the latest update installed from the App Store. I have a Windows computer at work that I think is still using 1PW3.

Since upgrading to 1PW4, I have several different situations going on depending on the device. It appears that the keychain in Dropbox is empty (i.e. it no longer contains my data). There is a file that says "Tod's conflicted copy" in the main directory. In the data default folder, there are many keychain files....all dated Nov. 2....the approximate date I upgraded. I don't know if any of them are the last current version that existed before upgrading.

All of my logins still appear on my iPhone and iPad, but I am seeing the red exclamation point (!) in the Dropbox sync section of the app. I think that's why my logins have NOT YET been wiped out on those devices (because it's not syncing with the corrupt or problematic Dropbox keychain and, therefore, has not been overwritten by blank keychain data). I have tapped the exclamation point, and was told that the data on my device(s) "does not match what is on Dropbox" and am asked if I want to MERGE the data. So far, I have DECLINED to do so for fear that my existing data on those devices will also disappear. As it stands, I can still see my correct data on my iPhone and iPads.

To summarize: (1) On my iPhone and iPads, my data still appears, but I get the Dropbox sync error. (2) On my Macbook Pro, when I open 1PW4, all of my logins appear by name and with icons (and some even contain the appropriate web addresses that I entered previously), BUT ALL OF THE SAVED USERNAMES AND PASSWORDS ARE GONE. (3) On my Windows computer at work, the data all still seems to be there, but I don't think it is syncing with Dropbox.

The question is....do I go ahead and merge data with Dropbox from one of the devices that still contains the last current version of all of my data......or do I have to do something else to get all data back into the Dropbox keychain so it is current and will then properly sync or propagate data to the rest of my devices? I have not done a restore, backup or merge.

Let me know how I can get existing Logins back onto Dropbox so that I can sync all of my devices to a current state...without having to re-enter them all manually.

Thanks,
Tod