Validation Failed on upgrade? [confirmed, Gatekeeper issue]
I'm currently running 4.0.7 (407005) under Mavericks 10.9.0 (13A3017) on a Late-2013 15" MBPr and am having trouble with the automatic update process. I get the popup that tells me that there's a new 4.0.9 version available. I click to have it update and restart, and the download begins. When the progress bar completes, it tells me "Verification Failed".
I did previously have betas enabled, but don't currently have it set. When I did, I had the same problem with a beta (sorry, don't recall the version). I manually downloaded 4.0.7 and disabled beta updates in hopes of clearing the issue. Alas, it's continuing.
The screenshot of the failure can be found at https://dl.dropboxusercontent.com/u/3887962/Screen Shot 2013-11-12 at 12.31.43 PM.png
Any suggestions on how best to troubleshoot this?
Thanks!
- Jim
[Admin Edit: Please see 1Password Updater shows "Validation failed" message when trying to install update for fix.]
Comments
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Is this the correct place to ask this question? The support page indicated that this was the preferred venue, but I've not gotten any response in 3 days. I'd appreciate any guidance!
- Jim
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Hi, @jrmii. I'm very sorry for the delay in getting back to you.
If you're still getting a "Validation Failed" error using the built-in updater please try manually installing 4.0.9 after downloading it directly from here:
https://d13itkw33a7sus.cloudfront.net/dist/1P/mac4/1Password-4.0.9.zip
Let me know if that works for you. Thanks!
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Oversoul,
Many thanks for your reply, the image that you pointed me at installed just fine. However, when the updater for 4.1.1 popped up, I got the exact same behavior. The new image would download, and then come up with "validation failed" with cancel or try again buttons. I switched from downloading from Amazon to AgileBits and got the exact same behavior.Any suggestions on next steps? - Jim
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Hey @jrmii,
If you'd like to install 4.1.1 right away, here is the direct download link so you can manually install like you did for 4.0.9.
https://d13itkw33a7sus.cloudfront.net/dist/1P/mac4/1Password-4.1.1.zip
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Hey Jim ( @jrmii ),
It's unusual you're still having this issue. You can download 4.1.1 from here:
If you'd like to email us a Diagnostics Report we can check it for clues to the cause of that stubborn "Validation failed" error; instructions are here:
(or use the direct link @JasperP posted)
Sending us your Diagnostics Report to help us help you!
Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!
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4.1.1 downloading and Diagnostic Report sent.
Many thanks for the quick response on a Friday Night!
- Jim
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Got your report, @jrmii -- thanks! I think we need to clarify those instructions for which address to send one to. :)
I see where the error occurred but am not certain of the reason for it. Under System Preferences > Security & Privacy > General which option for Allow applications download from: is selected?
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I didn't enter an address at all ... it was automatically populated when I hit the "send email" button.
As for the System Preferences > Security & Privacy > General, it was set to "Mac App Store". When I switched it to "Mac App Store and identified developers", it now works! Somehow in all my testing (I was a Mavericks seed tester), it ended up in that mode.
That said, perhaps there might be a better error message than "validation failed"?
Thanks very much for your help!
- Jim
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Thanks for your help resolving this, @jrmii. On a Friday night. :)
I'm filing a request for improving how the updater handles the "Validation failed" error condition.
About where to send reports requested from this forum, I was referring to the last line of the instructions not being clear about changing the recipient address after clicking
Create New Email Message…. It's not necessary to do that, simply a bit more helpful.Have a great weekend!
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