App doesn't save settings! Acts like a fresh instal every time I open it. :( I want a refund!

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ShawnC
ShawnC
Community Member
in Mac

This has to be the worst software upgrade I have ever paid for!!!!!!!!! I love the 1Password 3 and recommended it to everybody so I was very excited to see a fresh new version. After my purchase I spent over 1hr trying to get it set up which was very frustrating with all the bugs it was a chore. After I get it installed and my data transferred I thought the aggravation was behind me. Every singe time I close the app absolutely NONE of the settings are saved so when I re-open the app it goes thru all the setup prompts. This app is now aggravating to use after years of absolutely loving 1password 3 I want a refund for the upgrade cost and the time wasted on setting it up no less that 50 times.

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  • sjk
    sjk
    1Password Alumni
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    Hi, @ShawnC.

    I'm truly sorry about your problems with the 1Password 4 upgrade. To get all this sorted out for you, including processing a refund if you would like one, please email us a Diagnostics Report from your Mac where 1P4 is misbehaving; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

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