1password 7 working on Iphone, but cannot login online.

Question

It says the password is incorrect. Is the master password for the IOS app the same for my account online? I even tried downloading and installing the app for Macbook but when I scan my qr code and enter the master password, it says the credentials are not correct.&nbsp; Please help, I want to back up my passwords somewhere, have access to them onlline, and upgrade to 1password 8. I am totally stuck.

1p_dave · Answer

Hello silothelegend! 👋
I'm sorry that you're unable to sign into 1Password online. 1Password 7 is an older version of the app that is no longer supported and it sounds like you might have a standalone vault in the app that uses a different password than your 1Password account does.&nbsp;
So that I can help further,&nbsp;I'd like to ask you to create a diagnostics report from your iOS device:Send a diagnostics report (iOS) - 1Password 7Make sure that you use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to&nbsp;support@1password.comWith your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-7-working-on-iphone-but-cannot-login-online-/153285
Your forum username: Silothelegend

You should receive an automated reply from our BitBot assistant with a Support ID number.&nbsp; Please post that number here.&nbsp; Thanks very much!
-Dave

silothelegend · Answer

I have sent the email twice but have not received an email back from the bot with a support ID number. &nbsp;Help

silothelegend · Answer

I still have not received the email with the support Id number.&nbsp;

1p_dave · Answer

silothelegend&nbsp;
I see that we've received your email and one of my colleagues will send you a reply via email soon.&nbsp;
You should have received an auto-reply email. Please check your spam/junk folder and make sure to whitelist support@1Password.com with your email provider or app so that you don't miss any our emails.&nbsp;
-Dave