Forum Discussion

aosaigh's avatar
aosaigh
New Contributor
3 years ago

1Password 8 on Mac with Firefox extension has major issues

I recently updated to 1Password 8 and I'm having huge issues with the extension on Firefox. Once the 1Password app has locked, trying to unlock 1Password via the Firefox extension seems to cause i...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey aosaigh,

I'm sorry for the trouble you are having with 1Password in your browser. It definitely looks like it is having a hard time connecting with your 1Password app.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!