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DavidB's avatar
DavidB
Contributor
2 years ago

1Password can't detect QR Code for Earthlink 2FA

I have set up 1Password to act as 2FA authenticator for several sites, but Earthlink does not appear in the 2FA Directory, and 1Password can't detect a QR Code. Is that because for some reason Earthl...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello DavidB! 👋

I'm sorry that you're having trouble using 1Password as the authenticator app for Earthlink. Just to confirm, are you able to pull up a QR code for two-factor authentication on the Earthlink website itself?

If the answer is yes then are you trying to scan the QR code using the desktop app or 1Password in the browser? If you were using the desktop app then please try 1Password in the browser instead:

Let me know if you've already tried this or if it doesn't work.

-Dave