Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password Chrome Extension Stops Working

I'm new to 1password (lastpass convert) and I'm doing a lot of resetting passwords. At least a couple times a day I got to a site after, and 1password offers a new password to fill. But when I cli...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey @pljnn - I'm sorry to hear you've bumped into this issue as well. Our team is actively investigating this issue, but I have a couple questions on what you're seeing, if you don't mind:

  • Do you use the 1Password app (desktop app) as well?
    • If yes, does the browser extension and the desktop app lock/unlock along with each other, or do they need to be unlocked separately?
  • Do you have two-factor authentication enabled for your 1Password account?
  • If you manually lock/unlock the browser extension, does it improve the behaviour for you (in the same way that reinstalling does)? Here's how to manually lock/unlock:
    1. Right click the 1Password icon in the web browser's toolbar, and select 'Lock'.
    2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
    3. Test things out again.

I look forward to your reply!