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Former Member's avatar
Former Member
3 years ago

1Password Chrome Extension Stops Working

I'm new to 1password (lastpass convert) and I'm doing a lot of resetting passwords.

At least a couple times a day I got to a site after, and 1password offers a new password to fill. But when I click, nothing happens. In the browser dev tools, when I click, there's an error on the console.

Uncaught (in promise) Error: Error response received for message
at menu.js:4:4508

Similarly, if I click on the browser extension, there's a new password to copy. But clicking copy gives an error:

The only way I can get it working again is to restart the browser entirely, which is quite annoying.

1Password Version: Not Provided
Extension Version: 2.6.0
OS Version: Ubuntu 22.04
Browser:_ Chrome

browser extension

14 Replies

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for the prompt response @dfors, I hope things are smooth sailing from here on!

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you! I've done that. I don't have the 1Password app installed, so I'll just not re-enable that. Hopefully this fixes the issue!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @dfors,

    I'm sorry for the trouble you are having and the delay in getting back to you.

    It sounds like you might be running into a known issue that we are currently investigating. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

    In the meantime, could you try the following to see if it helps?

    1. Open your browser.
    2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
    3. Under General, disable "Integrate with 1Password app".
    4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account.
    5. Click "+ Sign in to a new account" to sign back in.
    6. If you have the 1Password app installed re enable "Integrate with 1Password app".

    I hope this helps, as for another contact method please feel free to email support@1Password.com at any time!

    ref: dev/core/core#17386

  • Former Member's avatar
    Former Member
    3 years ago

    Is there a better way to reach the development team other than this forum? This continues to be a constant problem for me.